Unable to send email via JavaMail Prime Messaging Exception

apeksha.barhanpur · 22 Mar 2022, 21:17

We had posted this issue a few days back, Can someone help us with this issue? We even looked at few other posts from past but no luck yet.

joshua · 23 Mar 2022, 23:14

Sorry to hear that you are having trouble.

I see an inquiry in our other paid support channel and will reply there.

Thanks,
Josh

apeksha.barhanpur · 23 Mar 2022, 23:28

@joshua thanks. How can I access that channel since you would be replying there?

joshua · 25 Mar 2022, 17:06

You should receive an email reply to your earlier inquiry.

Thanks,
Josh

apeksha.barhanpur · 28 Mar 2022, 16:51

@joshua We have not received any email on the earlier inquiry. Can you share the details here?

joshua · 30 Mar 2022, 16:23

My apologies, I mistakenly believed you had a support plan with FusionAuth (let me know if I am mistaken).

Regarding your question --

Have you had a chance to review the troubleshooting guide that we publish for email?
https://fusionauth.io/docs/v1/tech/admin-guide/troubleshooting#troubleshooting-email
Lastly, a good tip is to remove FusionAuth completely from the email equation by using SWAKS. SWAKS will complete an email exchange with just your email provider credentials (thereby removing FusionAuth from the equation). If SWAKS fails, then would offer good troubleshooting information.
http://www.jetmore.org/john/code/swaks/

Thanks,
Josh