Can't get by Maintenance Mode

dtokarz1

New setup and keep getting Maintenance Mode after the first step completes. It goes into creating the schema and I can verify that they were created but then goes right back into maintenance mode. When I try to login again it give me the following error:

Unable to connect to your database using the superuser username and password, verify your connection information. If it is correct, make sure the database is running before continuing.

Every time and I can't get passed it even though I verify it's using the database administrator account. I've blown away the DB twice and retried but same problem. Windows 10 server 2016.

What more information should I provide for assistance?

dan

What version of fusionauth are you running?

dtokarz1

Thanks for replying. I am using the latest. I downloaded and installed yesterday with the command line posted on the site. I did the full install with Elastisearch.

robotdan

What version of MySQL are you running?

Can you paste in start up portion of the fusionauth-app.log ? This may help point out why we can't connect, or if the schema creation is failing.

As a work around, if you just want to get up and running, you can always install the schema manually using the advanced installation guide.

https://fusionauth.io/docs/v1/tech/installation-guide/fusionauth-app#advanced-installation

dtokarz1

MySQL version 5.7.29. It looks like the schema loaded. There are 59 tables created. Right after that portion of the install is when it goes right back to the Maintenance Mode screen and won't let you log back in with admin credentials. I've tried changing the .properties file to force production mode instead of developer but that doesn't do anything. I will get you the log when I get back home. Thanks!

dtokarz1

I don't see a fusionauth-app.log. I have a fusionauth-search file though.

dan

Hmmm. This may seem like a silly question, but can you confirm you can connect to the created database with both the super user and with the created fusionauth user?

Please try from the command line, just to rule out auth problems.

Thanks.

dtokarz1

I can connect with both the superuser account and the fusionauth account from command line.

dan

Awesome, thanks.

What happens if you try to install FA manually via the advanced mode (as @robotdan suggested)?: https://fusionauth.io/docs/v1/tech/installation-guide/fusionauth-app#advanced-installation

I know that may not be the perfect solution, but if you aren't seeing any log files created, it's hard to troubleshoot.

dtokarz1

Ok it will take a little time. I will have to blow away the DB again because it looks like the schema is loaded its just what happens after that point.

And just to be sure, I am assuming the log file you are looking for is located in the logs fusionauth logs folder?

dan

Yup. If you downloaded using the file using the curl/shell command on this page: https://fusionauth.io/download, it should be located in <directory where you ran the command>/fusionauth/logs.

dtokarz1

So the Advanced mode didn't solve my problem. Here is what I have found though and I have information to add...

The database schema is loaded.
The ordinary user is created.
It rolls back to the Maintenance Mode screen like its the first time I am going there showing a different ordinary user password and the super user fields blank. I put the super user credentials in and the original ordinary password I pulled from the .properties file and submit again. The error states at the Maintenance Mode screen "Unable to connect to your database using the superuser username and password, verify your connection information. If it is correct, make sure the database is running before continuing."
I am running a VPS with Plesk installed. My database path is C:\Program Files (x86)\Plesk\Databases\MySQL\Data. Is there a path statement somewhere that needs to point to this for FusionAuth?
No log files are created that I can find. I imaged a PC back at work and installed successfully. Even after that I couldn't find a log file. Do I need to enable logging for this to work?

Thanks for any help

dtokarz1

There are two instances of MySql running, I believe. One is a Plesk SQL Server process, and the other is a standard MySql process. In the MySQL datadir path statement in my.ini file it is pointing to the path I mentioned in #4 above. When I try to log in to the mysql.exe in Plesk SQL server directory I get an access denied error. When logging into the mysql.exe in MySQL directory I'm successful. Is FusionAuth somehow trying to authenticate with superuser to the Plesk instance?

dtokarz1

After some playing around and restarting this and that, I tried again and received this error, "The database and schema exist, but for some reason the ordinary user you specified cannot connect to it. Perhaps the user already existed and you provided the wrong password. The error from the database was [Access denied for user 'fusionauth'@'localhost' (using password: YES)]. "

I updated the password to what was in the config file and tried again and it went back to the superuser error of "Unable to connect to your database using the superuser username and password, verify your connection information. If it is correct, make sure the database is running before continuing."

dan

It is possible that the database url is incorrect. https://fusionauth.io/docs/v1/tech/reference/configuration has a way you can specify your database port. I find it hard to believe, but best to double check.

Can you share the relevant section of your fusionauth.properties that have the database url in them? And make sure they point to the MySQL server.

Also, are there any logs in the mysql directory that have are relevant?

dtokarz1

database.url=jdbc:mysql://localhost:3306/fa?serverTimezone=UTC&useSSL=false&allowPublicKeyRetrieval=true

This is the URL fusionauth built. I've tried the Plesk port and it built another fa database and then gave the same error. I've looked for MySQL logs but didn't see anything. To be honest I am not sure where to look for them. I've included the properties code but removed the fusionauth password.

#
# Copyright (c) 2018-2020, FusionAuth, All Rights Reserved
#

#------------------------------------------------------------------------------
# Database
# - Specify the URL and credentials for your database here
# - Required on each node running FusionAuth App webservice
#------------------------------------------------------------------------------
database.url=jdbc:mysql://localhost:3306/fa?serverTimezone=UTC&useSSL=false&allowPublicKeyRetrieval=true
database.username=fusionauth
database.password=

#------------------------------------------------------------------------------
# Additional MySQL database settings.
# - When enabled, FusionAuth will ensure the necessary 'utf8mb4' configuration parameters to
#   properly handle 4 byte unicode characters. FusionAuth will fail to start if not configured properly.
# - This value is ignored if using PostgreSQL
# - Only set to false if you understand the limitations not using 'utf8mb4' character sets.
#------------------------------------------------------------------------------
database.mysql.enforce-utf8mb4=true
database.mysql.connector-version=8.0.18

#------------------------------------------------------------------------------
# fusionauth-search
# - Required on each node running FusionAuth Search
#------------------------------------------------------------------------------
fusionauth-search.transport-port=9020
fusionauth-search.http-port=9021
fusionauth-search.memory=512M
fusionauth-search.additional-java-args=

# Special values include: _local_, _site_. Values can be combined in a comma separated list.
fusionauth-search.hosts=_local_

# Specify the location of your FusionAuth Search Engine servers. Multiple values may be specified using a comma separator.
# This configuration is used by ElasticSearch to configure clustering. The specified port should be the configured value
# for 'fusionauth-search.transport-port'.
#
# Single host example: localhost:9020
# Multiple hosts example: localhost:9020,192.168.1.42:9020
fusionauth-search.servers=localhost:9020

# Specify the full path to the ElasticSearch data directory. This defaults to /usr/local/fusionauth/data/search/esv6
# on Linux/Unix and %FUSIONAUTH_HOME%\data\search\esv6 on Windows if not specified
fusionauth-search.data-directory=

#------------------------------------------------------------------------------
# fusionauth-app
# - Required on each node running FusionAuth App webservice
#------------------------------------------------------------------------------

# Optionally specify an addressable URL or IP address to access this node from other FusionAuth nodes.
# - In most cases this should be left empty and it will be determined at runtime.
# - Ideally this is a site local IP address that is not publicly routable but accessible from other FusionAuth nodes.
fusionauth-app.url=

# Specify the search engine type, accepted values are `database` and `elasticsearch`.
# When configuring the search engine type to `elasticsearch`, you must configure the `fusionauth-app.search-servers` property as well.
fusionauth-app.search-engine-type=database

# Specify the location of your FusionAuth Search servers. Multiple values may be specified using a comma separator.
# This configuration is used by FusionAuth App to connect to the ElasticSearch nodes. The specified port should be the
# configured value for 'fusionauth-search.http-port'.
#
# Single host example: http://localhost:9021
# Multiple hosts example: http://localhost:9021,http://192.168.1.42:9021
#fusionauth-app.search-servers=http://localhost:9021

# Specify the management and HTTP ports for Tomcat
fusionauth-app.management-port=9010
fusionauth-app.http-port=9011
fusionauth-app.https-port=9013
fusionauth-app.ajp-port=9019

# Specify the memory size here. You can use M for megabytes and G for gigabytes
fusionauth-app.memory=512M

# Specify any additional JVM arguments here
fusionauth-app.additional-java-args=

# Cookie Same Site Policy
# - Possible values [Strict, None, Lax]
#
# During development you may want to set this value to None if you're on http and a server is returning you cross domain cookies over https.
fusionauth-app.cookie-same-site-policy=Lax

# Runtime Mode. During development use, 'development' this will allow you to utilize maintenance mode.
# - Once you move into production, use 'production', this will disable maintenance mode.
# - Possible values [production, development]
fusionauth.runtime-mode=development

dan

Hmmm.

So just want to recap:

You're running mysql 5.7, but there are two instances running.
you're on a windows server 2016 server.
The database is created, but FA cannot connect as the user is created.
You can manually connect using those same user credentials.
You can also manually connect to the database using the root credentials.

Which port is the plesk mysql database running on? Which port is the standard mysql process? I think you're on to something when you say:

Is FusionAuth somehow trying to authenticate with superuser to the Plesk instance?

dtokarz1

Whatever happens after the database is created and the schema is set and ordinary user is created is when it stops, goes back into Maintenance Mode and asks for credentials where it can't connect.

I can connect to the MySQL instance (port 3306) with super user. I cannot connect to Plesk instance with super user (port 8306). If I set maintenance mode to use port 8306 and .properties file to 8306 port it will create the database in that directory and then stop the process the same way.

MySQL my.ini

[MySQLD]
port=3306
basedir=C:\\Program Files\\MySQL\\MySQL Server 5.7\\
datadir=C:\\Program Files (x86)\\Plesk\\Databases\\MySQL\\Data
character-set-server=latin1
default-storage-engine=INNODB
read_buffer_size=1M
read_rnd_buffer_size=256K
sort_buffer_size=256K
innodb_flush_log_at_trx_commit=1
innodb_log_buffer_size=1M
innodb_buffer_pool_size=16M
innodb_log_file_size=10M
innodb_thread_concurrency=8
max_connections=151
old_passwords=0
max_user_connections=30
thread_cache_size=4
thread_stack=196608
binlog_cache_size=32768
net_read_timeout=30
net_retry_count=10
net_write_timeout=30
open_files_limit=4161
table_definition_cache=400
[client]
port=3306

Plesk my.ini

# Copyright 1999-2019. Plesk International GmbH. All rights reserved.
# Note that any changes made to this file will be overwritten when Plesk is updated.
[client]
port=8306
[PleskSQLServer]
port=8306
character-set-server=latin1
default-storage-engine=INNODB
query_cache_size=8M
table_open_cache=32
tmp_table_size=7M
thread_cache_size=32
myisam_max_sort_file_size=100G
myisam_sort_buffer_size=2M
key_buffer_size=2M
read_buffer_size=1M
read_rnd_buffer_size=256K
sort_buffer_size=256K
innodb_flush_log_at_trx_commit=1
innodb_log_buffer_size=1M
innodb_buffer_pool_size=16M
innodb_log_file_size=10M
innodb_thread_concurrency=8
max_connections=300
max_allowed_packet=1M
net_buffer_length=4K
old_passwords=0
connect_timeout=20
basedir=C:\\Program Files (x86)\\Plesk\\MySQL
datadir=C:\\Program Files (x86)\\Plesk\\MySQL\\Data
tmpdir=C:\\Program Files (x86)\\Plesk\\MySQL\\Data

Thanks for sticking around and giving this an attempt to work. Any reason why you think a log file isn't being created?

dan

Okay, I actually started fusionauth on windows and discovered why there is no logfile. If you start it up via startup.bat, the logfile is captured in the .bat file output.

Mine looks something like this:

Jun 09, 2020 11:45:03.497 AM INFO  io.fusionauth.app.maintenance.FusionAuthMaintenanceModeWorkflow - Determine database status : ORDINARY_USER_CANNOT_CONNECT [Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.]
Jun 09, 2020 11:45:03.501 AM INFO  org.primeframework.mvc.servlet.PrimeServletContextListener - Initializing Prime
Jun 09, 2020 11:45:03.502 AM INFO  io.fusionauth.app.maintenance.guice.FusionAuthMaintenanceModeModule -

---------------------------------------------------------------------------------------------------------
--------------------------------------- Entering Maintenance Mode ---------------------------------------
---------------------------------------------------------------------------------------------------------

Jun 09, 2020 11:45:03.554 AM INFO  io.fusionauth.api.configuration.PropertiesFileFusionAuthConfiguration - Loading FusionAuth configuration file [C:\fa\fusionauth\config\fusionauth.properties]

Can you cut and paste the relevant sections of your startup script output?

Thanks,
Dan

dan

I also added a bug for the log file not being in the logs directory: https://github.com/FusionAuth/fusionauth-issues/issues/673