FusionAuth
    • Home
    • Categories
    • Recent
    • Popular
    • Pricing
    • Contact us
    • Docs
    • Login
    1. Home
    2. john.spellman
    3. Topics
    J
    • Profile
    • Following 0
    • Followers 0
    • Topics 2
    • Posts 3
    • Best 0
    • Controversial 0
    • Groups 0

    Topics created by john.spellman

    • J

      Encountering certificate issue causing customers to be locked out

      General Discussion
      • • • john.spellman
      2
      0
      Votes
      2
      Posts
      64
      Views

      mark.robustelliM

      @john-spellman, Can you let us a bit more about how you created the key? Which option did you choose to import? Which certificate type did you use? You could try different types.

      Anything you can tell us about which Identity Provider you created and what the architecture looks like will help. Is FusionAuth the IdP/SP or both?

      Also, If you can share the settings of you SAML tab for the application (without sharing secrets), that may give us some insight to the issue as well, if you are using FusionAuth as an IdP.

      I don't have a ton of experience with importing certificates, so if anyone out there knows better, please feel free to chime in.

      I have set up a key for a SAML provider before and using an RSA/RS256 type key. I generated that key with FusionAuth, but I don't see any reason you couldn't import the key you need.

      You may want to check out this blog to test a simple SAML configuration if your situation reflects the setup.

    • J

      Users are unable to log in to FusionAuth

      General Discussion
      • • • john.spellman
      4
      0
      Votes
      4
      Posts
      233
      Views

      mark.robustelliM

      @john-spellman I'm glad you have access to the instance. If you need help in a non public forum and you have a paid plan which includes technical support, please open a ticket via your account portal.

      If you don't have a paid plan and still want the private support, please check out theEssentials Plan. You will get private email support with that.

      Other than that, I would recommend posting the issues here and removing any sensitive info.

      Also, based on your request, be very careful of anyone reaching out to help privately. I like to believe the world is a good place, but there are bad actors out there looking to take advantage of people in your situation.