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Outages of the Hosted Service

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  • D
    david.cheal
    last edited by 8 Jan 2023, 23:50

    Hi all,

    I was wondering if anyone has had experience with outages when using the Cloud HA service? I noticed that there is reference in the documentation to possible outages of 'seconds' during upgrades.

    • Has anyone run into one of these outages?
    • Is there a record of past upgrade events and related outages they caused?
    • How are these outages scheduled/communicated to customers?

    Thanks,

    David

    J 1 Reply Last reply 10 Jan 2023, 23:51 Reply Quote 0
    • J
      joshua @david.cheal
      last edited by 10 Jan 2023, 23:51

      @david-cheal

      Since FusionAuth hosts each customer on their own servers (you are not sharing hosts with other customers as in a traditional SaaS model), you can determine when (or if) you want to upgrade your server in FusionAuth Cloud.

      • https://fusionauth.io/docs/v1/tech/installation-guide/cloud#upgrade-duration

      If you would like to further weigh your options, you can reach out to our sales team for advice on what may best support you.

      https://fusionauth.io/contact

      Thanks,
      Josh

      D 1 Reply Last reply 14 Jan 2023, 00:50 Reply Quote 0
      • D
        dan @joshua
        last edited by 14 Jan 2023, 00:50

        To add on to what @joshua said, you control the upgrade timing and therefore any resulting outages.

        We don't share individual customer uptimes, since that is tied to their usage and the level of resources they have chosen for their individual deployment.

        --
        FusionAuth - Auth for devs, built by devs.
        https://fusionauth.io

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