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The default templates are being marked as spam?

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spam verification email
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  • D
    dan
    last edited by dan 21 Aug 2020, 21:00

    This question is extracted from this issue.

    Our emails are being tagged as spam. Here's the mail report from spam assassin:

    90532104-22d58d80-e177-11ea-9c6b-f371b93ce987.png

    We have another app sending email through the same SMTP server. The only error we have with FusionAuth and not with our other application is the HTML_IMAGE_ONLY_12 code, but I'm not sure of the meaning of this error.

    --
    FusionAuth - Auth for devs, built by devs.
    https://fusionauth.io

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    • D
      dan
      last edited by dan 21 Aug 2020, 21:01

      It looks like the issue was our mail server. We are using Mailgun SMTP service for our mail sending and this offers a tracking feature.

      This tracking feature adds a invisible image to the html code in order to get request for stats. If I deactivate this feature, the HTML_IMAGE_ONLY_12 error is gone and the mail are no longer marked as SPAM. We don't have any issues with our other applications because sent emails are bigger in text content.

      --
      FusionAuth - Auth for devs, built by devs.
      https://fusionauth.io

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