error when trying to send test email

richb201 · 27 Sept 2020, 16:53

This post is deleted!

richb201 · 28 Sept 2020, 15:27

Never mind. I solved this. I thought that "change password" was going to be a prompt for the user, not for me to set up the password. Once I did, it worked.

ubaid.rehman · 12 Jul 2021, 10:38

I am having exact same problem but everything is correctly inserted, I am using it for Foreign Exchange Send Money Online platform but it's not connecting.

joshua · 15 Jul 2021, 22:45

@ubaid-rehman

My recommendation would be to use our troubleshooting steps for email.

https://fusionauth.io/docs/v1/tech/troubleshooting/#troubleshooting-email

Especially as it pertains to below.

Enable debugging by navigating to Tenants Your Tenant Edit Advanced SMTP Settings Additional properties and add mail.debug=true.

Let us know if you still have trouble after a further review.

Thanks,
Josh