I have a instance with the threat detection feature stuck in 'pending'

[dan]

I have enterprise edition and when I view the reactor page, it is stuck in 'pending' state after a few hours.

I can't use any features. What can I do?

[dan]

First, ensure your instance meets the requirements outlined here. In particular:

When using the Advanced Threat Detection feature, a minimum of 2GB of heap is required, and 3GB is recommended.

You also need to make sure the instance has outbound network access.

If this doesn't work, please open a support ticket.